A leading Southeast Asian e-commerce company operating across multiple countries with millions of daily deliveries.

Industry: E-commerce Logistics

Engagement Duration: ~2.5 years

The client operated a rapidly growing logistics network supporting millions of daily deliveries across Southeast Asia. As the platform scaled across multiple countries, operational inefficiencies began emerging across the fulfillment supply chain.

Key challenges included:

• Lack of operational systems for logistics processes
• Manual and fragmented workflows across warehouses
• Inefficient return processing requiring 200+ manual actions
• Inconsistent scheduling of trucks and warehouse operations
• Difficulty scaling engineering capacity to build operational tools

The client required rapid development of operational platforms to improve efficiency without expanding internal engineering teams.

The engagement began as a small fixed-scope project to build a logistics scheduling platform.

After successful delivery, the partnership evolved into a long-term engineering engagement supporting logistics innovation.

The team became an “ideation and execution hub” responsible for building operational tools across the logistics value chain.

The engagement included:

• Developing multiple logistics operations platforms
• Supporting the logistics engineering team
• Rewriting services during technology stack transitions
• Managing full lifecycle delivery from development to deployment

The team built multiple systems supporting the entire logistics journey:

Operational Platforms

• Truck and warehouse slot scheduling platform
• Seller drop-off portal
• Return management system
• Dispatch and warehouse operations tools
• Driver and logistics partner applications

Engineering Support

• Logistics Management System (LMS) feature development
• Engineering augmentation for core logistics teams
• Migration support during platform rewrites

Technology Modernization

• Backend migration from PHP to Java
• Support for microservices architecture
• Kubernetes-based deployment pipelines

• Frontend: React (Single Page Applications)
• Backend: PHP → Java (migration phase)
• Infrastructure: Docker, Kubernetes
• Messaging: RabbitMQ
• Architecture: Microservices with REST APIs and micro-applications

The systems supported extremely high logistics scale:

• Up to 10 million deliveries processed in a single day
• Multi-tenant architecture across 11 countries
• Integration with multiple logistics providers
• End-to-end parcel lifecycle management including returns

The platforms significantly improved operational efficiency across logistics operations.

Key outcomes included:

Return Processing Efficiency

Before:

• ~200 clicks required to process a return
• Multiple systems and spreadsheets
• High dependency on manual expertise

After:

• 7–8 clicks to complete a return
• Automated rule-based workflows
• Faster onboarding for operations staff

Additional benefits included:

• Reduced operational complexity
• Faster warehouse throughput
• Scalable logistics infrastructure
• Reduced engineering hiring pressure

The engagement continued through the company’s transition following a majority acquisition by a global technology group.

During this phase, the team:

• Helped rewrite several systems into the new Java ecosystem
• Migrated services to the new infrastructure platform
• Completed structured knowledge transfer

The collaboration concluded after 2.5 years of continuous delivery, leaving behind a fully operational logistics technology ecosystem.